PRIVACY POLICY
Last Updated: November 2024
Summit Motors is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our luxury transportation services.
DATA COLLECTION
We collect the following types of personal data:
- Contact Information: name, email address, phone number
- Booking Details: pickup/drop-off locations, service preferences, dates and times
- Payment Information: billing address, transaction records
- Usage Data: IP address, browser type, pages visited, service interactions
- Communication Data: messages sent through contact forms and support channels
- Vehicle Preferences: specific vehicle requests and amenity choices
DATA USAGE
We process your data for:
- Service Delivery: booking confirmation, vehicle dispatch, route planning
- Customer Support: responding to inquiries and resolving service issues
- Service Improvement: analyzing usage patterns to enhance operations
- Legal Compliance: maintaining records as required by Singapore regulations
- Marketing Communications: service updates and promotional offers (with consent)
- Safety and Security: GPS tracking, emergency response protocols
LEGAL BASIS
We process your data based on:
- Consent: for marketing communications and optional cookies
- Contract: to provide requested transportation services
- Legitimate Interest: for business operations and service improvements
- Legal Obligation: for tax, regulatory compliance, and safety records
DATA PROTECTION
Security measures include:
- Encrypted data storage and transmission protocols
- Secure server infrastructure with regular security audits
- Access controls limiting data access to authorized personnel only
- Regular staff training on data protection procedures
- Incident response plans for potential data breaches
- Compliance with Singapore Personal Data Protection Act
DATA RETENTION
We retain your data for:
- Booking records: 5 years for financial and legal compliance
- Customer communications: 3 years for service history
- Marketing data: until consent withdrawn
- GPS tracking data: 90 days for operational purposes
- Payment records: 7 years as required by tax regulations
YOUR RIGHTS
Under data protection law, you have the right to:
- Request access to your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data (subject to legal obligations)
- Object to data processing for marketing purposes
- Request data portability to another service provider
- Withdraw consent at any time for optional processing
- Lodge a complaint with Singapore Personal Data Protection Commission
THIRD-PARTY SERVICES
We may share data with:
- Payment Processors: for secure transaction handling
- GPS and Mapping Services: for route optimization
- Analytics Providers: for website usage analysis
- Cloud Service Providers: for secure data storage
- Legal Authorities: when required by law or for safety reasons
All third parties are contractually obligated to protect your data and use it only for specified purposes.
CONTACT US
For privacy-related inquiries, contact:
Email: [email protected]
Phone: +65 6438 9512
Address: 20 Merchant Road, Clarke Quay, Singapore 179024